Privacy Policy

Complibuild Privacy Policy

Updated 18/12/2025

 

1. Introduction 

Complibuild Pty Ltd (“Complibuild”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights in relation to your personal information.
 

2. Information We Collect

Personal details
  • Name
  • Email address
  • Contact details collected during signup or enquiries
Payment information
  • Payment details are collected and processed securely by our third-party payment processor
  • Complibuild does not store full payment or card details on its systems
     

3. Purpose of Data Use

We collect and use personal information to:
  • Provide and manage access to Complibuild’s SaaS services
  • Communicate important updates and respond to enquiries
  • Process payments securely
  • Improve our services and user experience
     

4. Legal Basis for Processing

We process personal data on the following bases:
  • To provide the services you contract for
  • Our legitimate interests in service delivery and improvement
  • Compliance with legal and regulatory obligations
     

5. Data Sharing

Webinar sponsors and partners:
When you register for a webinar, masterclass, or event hosted by Complibuild, your registration information (including name, email address, organisation and attendance status) may be shared with event sponsors or partners. This information may be used by those sponsors or partners for event-related communications and marketing purposes in accordance with their own privacy policies. 

You may choose not to participate in sponsored events if you do not wish for your information to be shared.

6. Your Rights

You have the right to:
  • Access and correct your personal data
  • Request deletion where permitted by law
  • Object to or restrict certain processing
  • Request data portability
 

To exercise your rights, contact us at [email protected].

7. Data Security 

We implement appropriate technical and organisational measures to protect your personal data, including:
  • Secure systems and access controls
  • Use of reputable, PCI DSS-compliant payment processors
While we take reasonable steps to protect information, no system is completely secure.
 

8. Data Retention 

Personal data is retained only for as long as necessary to:
  • Provide our services
  • Comply with legal, contractual, and regulatory obligations
When no longer required, data is securely deleted or anonymised.
 

9. Data Breach 

Should a data breach occur that is likely to result in serious harm, Complibuild has procedures in place to:
  • Contain and assess the breach
  • Notify affected users and relevant authorities where required by law
     

10. Changes to This Policy 

We may update this Privacy Policy from time to time. Changes will be published on this page and the Effective Date will be updated accordingly. Where appropriate, we may notify users directly.
 

11. Contact Information

Complibuild Pty Ltd
Address: 100 Beach Road, Torquay VIC 3228, Australia
 

FAQs 

Q: What data do you collect?
A: Your name, email address, contact details, and payment information (handled securely by our payment processor).
 
Q: Why do you collect my data?
A: To provide, manage, and bill for access to Complibuild’s services.
 
Q: Can I access my data?
A: Yes. You can request access or correction at any time by contacting us.
 
Q: How do you protect my data?
A: Through technical security measures and secure third-party payment processing.
 
Q: Who do you share my data with?
A: With webinar sponsors or partners where you register for sponsored events, and otherwise only with service providers required to deliver our services. We do not sell your data.
 
Q: How long do you keep my data?
A: Only as long as necessary to provide services or meet legal requirements.
 
Q: Can I delete my data?
A: Yes, where permitted by law, upon request.